The Richmond Retail & eCommerce Directors' Forum

The Belfry Hotel, Sutton Coldfield, United Kingdom

30 April 2025



Richmond forums provide opportunities to connect and engage with your industry community.

The Richmond Retail & eCommerce Directors’ Forum, now in it’s 17th year will play host to 150 senior retailers and 65 retail service providers.

The aim of our event is to put you in touch with your peer group, create lasting business relationships whilst providing high profile industry speakers within our CPD accredited conference programme.

The Richmond Retail & eCommerce Directors’ Forum allows you to make new connections with people face to face, in person, real time. We believe in the power of being present. In a technological era, face to face interaction is still the most effective way of forming collaborative business connections.

You can read all of the main highlights from our 2023 event here

Download Newsletter

Watch the latest episode of #RetailDisrupted, with Natalie Berg and Sarah Welsh,
CEO of Retail at N Brown Group, on women in retail, here

Why Choose Richmond Events?

28 Years Experience
Over 28 Years Experience
Bespoke Conference Programme
Bespoke Conference Programme
Unique Selection Process
Unique Selection Process
Team of People Ready to Answer Any Queries
Team of people ready to answer any questions 
Driving Industry Discussion
Driving Industry Discussion

Our conference programmes aim to give attendees the intellectual stimulus and opportunity to plan the next steps for their organisation, departments and careers.

The agendas are pitched at a high level and we endeavour to present new case studies and fresh thinking at each of our forums. By using a variety of session formats, we allow attendees to address the critical issues they currently face and identify quick fixes to immediate problems and consider longer term strategies.

Conference Text

Previous Speakers

Simon Arora
Simon Arora - Former CEO B&M Retail
Richard Price
Richard Price, Managing Director Marks & Spencers
Steve Murrells
Steve Murrells, former CEO, The Co-operative Group
Helen Dickinson
Helen Dickinson, CEO, The BRC
Tim Steiner
Tim Steiner, CEO, Ocado
Peter Cowgill
Peter Cowgill, former Executive Chairman, The JD Group
Lord Mark Price
Lord Mark Price
Mary Portas
Mary Portas
Mike Coupe
Mike Coupe, former CEO, J Sainsbury’s


All of our UK forums qualify for CPD credits. All delegate attendees will receive a CPD certificate after the event. Click here for further information on CPD accreditation

Who Attends



Each of our attendees has a customized itinerary of business meetings, mealtime meetings, conference sessions and free time. Our unique appointment system allows participants to make the very best of their time by allowing delegates and suppliers to pre-select who they would like to meet. Our appointment system matches delegate and supplier selections in priority order to produce a personalized itinerary tailored to their individual requirements.

DELEGATES A Richmond delegate is a senior decision maker or influencer usually in charge of buying decisions who is normally invited to our events free of charge.
SUPPLIERS Companies offering a range of products and services to address the needs of delegates' future projects. New business generation is the cornerstone of the supplier element at all Richmond Forums.
SPEAKERS Experts in their fields who address key issues, stimulate discussion and debate and provide insight into practical solutions.

'A fantastic conference. Interesting, engaging, and thought-provoking with a great mix of presentations, workshops, supplier meetings & networking. I love this event!'
— Managing Director, MIMI HOLLIDAY
'Several positive engagements and immediate opportunities uncovered.'
— Chief Revenue Officer, RevLifter

Confirmed Suppliers

Pro Insight
WLG Gowling

A sample of previous delegates

New page
New page
New page
New page
New page
New page
New page
New page
New page
New page
New page
New page
New page
New page
New page
New page
New page
New page
New page
New page

Meet The Team


Meet the faces behind the forum

Emma Doniger

Neil Tait

Ellie Crawford

Anna Pelka

The Venue


The Belfry Hotel

As England's leading resort, The Belfry offers formal dining, relaxing spa treatments and unparalleled golf facilities.


Lichfield Rd, Wishaw
Sutton Coldfield
B76 9PR
United Kingdom

0844 980 0600